tips, tricks, + faq
- Keep the flame away from any moving air, this includes any vents, windows, fans, etc.
- Burn your candle on a flat surface.
- Never leave a burning candle unattended.
- Do not burn the candle with less than .5" of wax in vessel to avoid overheating + damaging surface.
- Place candle out of reach of children + furry friends.
- Trim the wick to 1/8" - 1/4" before each burn to avoid "soot".
- Let the wax melt all the way across the top of the candle on its first burn.
This will allow your candle to burn fully + maximize burn time.
HAND CRAFTED GOODS FACTS
Each candle is hand poured + derived from natural materials. Due to the nature of these natural materials, candles can vary in wax color + texture. Slight imperfections are expected when creating a hand made product.
What is the benefit of buying a soy wax compared to other waxes?
Soy wax is derived from vegetables ( the soy bean ) while its competitor + other waxes are derived from petroleum ( a refined gasoline product ). Soy wax is a natural + renewable resource, it is also biodegradable + cleans easily with a little soap + water. The burn point for soy wax is very low allowing it to burn slower + longer. This aids in giving off less "soot" while burning.
Do you use dye in your candles?
No, we do not. We keep it clean + simple.
What type of wicks do you use?
Flat braided cotton wicks with paper threads woven into the cotton. The reinforced construction of the wick is designed to ensure a consistent burn with higher fragrance loads. Wicks are lead and zinc free.
What makes your candles non toxic?
Our non toxic promise.
ORDERS, SHIPPING, + RETURNS
How long does it take to ship an order out?
Please allow for 3-5 business days.
Do you ship internationally?
Not at the moment.
How do you ship your candles?
USPS. We are very proud to support our US postal services!
Can I return my candle?
As long as your products are: unburned, undamaged, and in the original packaging, you can return them for a refund within 30 days of purchase.
How much is shipping?
$8.50 flat rate
How do I find my tracking number?
Please reference the email you received indicating your package has shipped. If you can not locate the email, please email email@example.com to request the tracking information.
What should I do if my order arrived damaged?
First off, we are so sorry your packaged arrived damaged! We try our best to assure that all packages arrive perfectly. However, it is sometimes out of our control + because of that will promise to replace all your damaged items as quickly as possible at no cost to you. Email |firstname.lastname@example.org to request a free return shipping label. We do not yet offer exchanges.
Do you do personalized labels + customized candle orders?
Absolutely! We love working + creating with our customers + retailers. Please email email@example.com to get started!
Do you sell wholesale?
Yes! Click Here.