tips, tricks, + faq
SAFETY
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- Keep the flame away from any moving air, this includes any vents, windows, fans, etc.
- Burn your candle on a flat surface.
- Never leave a burning candle unattended.
- Do not burn the candle with less than .5" of wax in vessel to avoid overheating + damaging surface.
- Place candle out of reach of children + furry friends.
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CANDLE CARE
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- Trim the wick to 1/8" - 1/4" before each burn to avoid "soot".
- Let the wax melt all the way across the top of the candle on its first burn.
This will allow your candle to burn fully + maximize burn time.
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HAND CRAFTED GOODS FACTS
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Each candle is hand poured + derived from natural materials. Due to the nature of these natural materials, candles can vary in wax color + texture. Slight imperfections are expected when creating a hand made product.
CANDLE INFO
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What is the benefit of buying a soy wax compared to other waxes?
Soy wax is derived from vegetables ( the soy bean ) while its competitor + other waxes are derived from petroleum ( a refined gasoline product ). Soy wax is a natural + renewable resource, it is also biodegradable + cleans easily with a little soap + water. The burn point for soy wax is very low allowing it to burn slower + longer. This aids in giving off less "soot" while burning.
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Do you use dye in your candles?
No, we do not. We keep it clean + simple.
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What type of wicks do you use?
Flat braided cotton wicks with paper threads woven into the cotton. The reinforced construction of the wick is designed to ensure a consistent burn with higher fragrance loads. Wicks are lead and zinc free.
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What makes your candles non toxic?
Our non toxic promise.
ORDERS, SHIPPING, + RETURNS
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How long does it take to ship an order out?
Please allow for 3-5 business days.
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Do you ship internationally?
Not at the moment.
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How do you ship your candles?
USPS. We are very proud to support our US postal services!
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Can I return my candle?
As long as your products are: unburned, undamaged, and in the original packaging, you can return them for a refund within 30 days of purchase.
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How much is shipping?
$8.50 flat rate
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How do I find my tracking number?
Please reference the email you received indicating your package has shipped. If you can not locate the email, please email hello@featherandfinn.co to request the tracking information.
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What should I do if my order arrived damaged?
First off, we are so sorry your packaged arrived damaged! We try our best to assure that all packages arrive ​perfectly. However, it is sometimes out of our control + because of that will promise to replace all your damaged items as quickly as possible at no cost to you. Email |hello@featherandfinn.co to request a free return shipping label. We do not yet offer exchanges.
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Do you do personalized labels + customized candle orders?
Absolutely! We love working + creating with our customers + retailers. Please email hello@featherandfinn.co to get started!
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Do you sell wholesale?
Yes! Click Here.